Shipping Payment and Returns Street and Saddle

Payment

All prices are in Canadian dollars.  Your credit card will bill in your resident currency with exchange rate calculated by your credit card company.

We make every effort to ensure all products are in stock, but if we made a boo boo and listed something we don't have we will contact you and offer either a refund or a later delivery.

Credit Card orders are processed securely by Shopify Payments, Street and Saddle does not handle or store any credit card data for orders placed.

Paypal is an alternative payment method and does not require you to sign up or share your card details.

Please note that pictures are not to scale; always check dimensions. Colors are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.  Please contact us at info@streetandsaddle.com if you have any questions, we are here to help and will send additional pictures or sizing if required.

Shipping

We offer Canada Post delivery in Canada and the United States and Internationally wherever possible. Sometimes, due to border requirements in other countries, we require a phone number you can be reached at.  We will email a request for a phone number if this is the case.  This is for shipping purposes only, we will not keep this number or use it in anyway beyond shipping.

International orders are calculated on a country by country basis.  We will email you a quote based on cheapest available shipping method or your request for time and delivery company. 

We aim to process orders the same day, although at busy times we may take up to three days. Orders placed on a Saturday or Sunday will be processed the next working day.

We make every effort to make Postage and Packing as cheap as possible for our customers.  We do not profit on our postage prices.

Returns

We hope you are happy with your purchases from Street and Saddle but if not, we can offer a refund on any item as long as it is returned in a saleable condition and within two weeks of the original date of shipment.  Sale items are not refundable unless there is a manufacturing defect.

Please note that we are unable to reimburse postage costs. All sales items are final sale.

For further information, or to make a return write to us at info@streetandsaddle.com