Shipping

Ordering

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.

Credit Card orders are processed securely by Shopify Payments, Street and Saddle does not keep or handle any credit card data.

Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.

 

Delivery

We ship via Canada Post in Canada and the US.  Apologies for asking for your phone number, we only need it for shipping as it is required by most couriers to cross the US border (we ship from Canada:)

International Orders are quoted country by country

For all products there is a variable postage cost dependent on size and weight of product bought, packaging cost and delivery destination.

We aim to process orders the same day, although at busy times we may take up to one working week. Orders placed on a Saturday or Sunday will be processed the next working day.

In the rare event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.

We make every effort to make Postage and Packing as cheap as possible for our customers.
We do not profit on our postage prices.

Returns

We hope you are happy with your purchases from Street and Saddle but if not, we can offer a refund on any item as long as it is returned in a saleable condition and within two weeks of shipment.

Please note that we are unable to reimburse postage costs.

For further information, or to make a return write to us at tkam@streetandsaddle.com