Shipping and FAQ
We want you to be able to order confidently and know you are investing in a product that will hopefully last the test of time.
We offer options like international shipping from our studio in Vancouver and custom fit for any of our pieces to give you the confidence that we are here for you at Street and Saddle.
Credit Card orders are processed securely by Shopify Payments,
Street and Saddle does not keep or handle any credit card data.
**We make every effort to ensure all products are in stock,
but in the event of us not having your chosen product we will contact you and offer a solution to best suit your needs
We use Canada Post and USPS for our shipping.
We almost sew every item on a made-to-order basis.
We aim to process orders in 1-2 weeks, though at busier times order may take 2-3 weeks. Custom items typically take 3-4 weeks.
Canada: 3-8 business days
United States: 4-8 business days
International: 1-3 weeks
Due to Covid, shipping times may be delayed.
Express shipping is available by request, please contact kwoodburn@streetandsaddle for a quote and current estimated shipping times.
We hope you are happy with your purchases from Street and Saddle but if not,
we can offer a refund on any item as long as it is returned in original condition, and the return is initiated within 2 weeks of you receiving your item.
Please note that we are unable to reimburse postage costs.
International returns are subject to store credit or exchange only.
For further information, or to make a return write to us at firstname.lastname@example.org
Please do not return your item until you have received return instructions from us.
We stand by our product and pride ourselves on our manufacturing.
If any garment that has been cared for properly is experiencing any issues with seams or materials please be sure to reach out to
email@example.com with your Shopify order number and photos of the concerns and we will address your concerns promptly.
You're one of a kind, and that means your clothing should be too.
From shortening hems to making pants with a longer inseam we are much happier to make something that ticks off all the boxes than have you with something that fits as good as it looks.
We have custom sizing from XXS - 5X
Please feel free to contact us via firstname.lastname@example.org and we can figure out the best fit for you.
Doing it right doesn't always mean doing it easy.
We pride ourselves on designing, manufacturing and operating our entire business in Vancouver.
For PR enquiries please reach out to email@example.com